FREE STANDARD DELIVERY WITHIN AUSTRALIA OR NEW ZEALAND FOR ORDERS OVER $150AUD
Flat rate $12.95AUD Express or $8.95 Standard shipping for orders under $150 AUD. For this option we use Australia Post and you can expect your order within 2-5 business days for express and 3-7 business days for standard after dispatch if you live in a metro area. Please allow 2-5 business days for non express post network areas.
Flat rate $15.00 Express or $12.00 Standard Shipping for NZ orders under $150 AUD.
FREE INTERNATIONAL DELIVERY FOR ORDERS OVER $300AUD
Flat rate $25AUD shipping for orders under $300 AUD. We offer international shipping worldwide. Orders are trackable and you will receive your parcel within 2-5 business days.
Orders placed before 9am AEST will be shipped out the same day, Except during busy sale periods, there may be slight delays of 1-2 days to dispatch orders. Any order placed after 9am AEST will be processed the next business day. If you have placed your order on the weekend or a public holiday, your parcel will be processed the next business day.
Please ensure all information is correct when ordering from our website. If your address has changed or is wrong, we are not responsible for missing parcels.
Shipping time starts when the orders have left our HQ. Once your order has been dispatched from our warehouse, we will send you a confirmation email, which includes your tracking number.
Girl and the Sun is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.
Please note that GIRL AND THE SUN ships DDU (Delivery duty unpaid) using Australia Post, which means that you may be required to pay local duty and/or taxes upon picking up your parcel.
We offer 14 day domestic returns or 21 day International returns on unworn items with tags still attached in original condition, We do not offer refunds on sale items unless deemed faulty. A sale item is a permanently marked down item that does not require a discount code. Sale items are eligible for a store credit note only.
Outlet, Jewellery and swimwear cannot be returned, We do not offer exchanges, However you are welcome to return an eligible item for a credit note and repurchase the preferred size. Please read WHAT CAN BE RETURNED for return eligibility.
Please note return shipping costs are at the responsibility of the customer.
Any items purchased in our Outlet Sale are final sale and cannot be returned.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at firstname.lastname@example.org
WHAT CAN BE RETURNED?
All items excluding Outlet, Sale category items, jewellery and swimwearcan be returned for a Refund. Permanently marked down sale items can be returned for a Credit Note (e-gift card). Ie. A permanently marked down sale item is a Sale item that does not require a code. All items marked as FINAL SALE or OUTLET will not be accepted back at all, If they are returned the sale will be forfeited or you will have to pay for return shipping. If returned to us within 14 days of dispatch for Australia/New Zealand customers or 30 days of dispatch for international customers.
We do not offer exchanges, You are welcome to return any item and re-purchase your preferred size.
Full Priced Items: Can be returned for a refund or credit note - (If you have used a discount code on a full priced item it will be accepted back for a refund or credit note)
Sale Items: If you purchase an item from the sale section/category on the website it will only be accepted back for a credit note.
Final Sale Items/OUTLET: Are final sale and will not be accepted back.
In order to receive a refund or credit note, your return item must meet the following conditions:
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Australian & International customers will be responsible for shipping and handling charges to return unwanted items, unless the item is faulty, then we will cover the return postage. If the package does not reach us, we will not be able to complete the refund, we would recommend sending it via traceable post.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund or store credit. All claims for faulty styles are assessed on an individual basis. The refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note or refund to place a new order for your preferred items. Credit Notes have no expiry date.
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase.
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, a refund.
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at email@example.com. Upon receiving your request, we will handle this with high priority to arrange the best possible course of action for you.
Returns remain subject to Girl and the Sun’s returns policy.
If you wish to return your item/s, please download and print a copy of our returns form here, and send your items back to us as you would for a normal order. When we receive the item/s and accept your return we will issue a refund or credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
Contact our friendly customer service team at firstname.lastname@example.org – they are only too happy to help!
1/23 Anthony St West End 4101
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