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LOVE IT NOW. PAY LATER WITH AFTERPAY
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March 14, 2022 2 min read
We are passionate about inspiring others and helping our community wherever possible, especially during this urgent time in need. Here at Girl and the Sun we are donating $1 from every sale this month to two charities that we feel need extra support this month. One Girl, in honour of International Women’s Day and $1 to GIVIT in light of the devastating flood crisis significantly impacting the Northern NSW region and many areas along the East Coast here in Australia.
Imagine not having the ability to access quality education? One Girl is breaking down barriers for girls around the world in order to create the same rights and opportunities that boys have - no matter their birth place or family income.
One Girl was founded in 2009 by Chantelle Baxter and Dave Dixon after they were exposed to the severe challenges women face daily on a global scale. Sadly, a staggering 132 million girls around the world will be denied an education. Currently only 16% of girls across Sierra Leone will complete their schooling, it is statistics like this that highlight the importance of One Girl’s work.
Educating girls empowers them to increase future income by 10-25% for every year she remains in school. The power of an education not only creates immediate and long term change, but will also aim to break the cycle of poverty.
In 2009, Juliette Wright discovered local charities were overwhelmed with poor-quality items and constantly seeking high-quality products - anywhere from baby clothes for struggling families, to sanitary products for women desperately fleeing abusive relationships. Juliette knew there had to be a one stop avenue to give back and somewhere people in urgent need could secure these items. From there, GIVIT was founded.
Currently there are over 41,500 items in need. All money donated goes back into local businesses, to buy essential items for people sadly affected by the current floods, or another cause you choose to donate to. They strive to help make a difference in peoples lives who are in urgent need of assistance.
A link to both charities have been included below to make direct donations and support these communities. Any contribution big or small will make a huge difference to these.
We offer 14 day domestic returns or 21 day International returns on unworn items with tags still attached in original condition, We do not offer refunds on sale items unless deemed faulty. A sale item is a permanently marked down item that does not require a discount code. Sale items are eligible for a store credit note only.
Outlet, Jewellery and swimwear cannot be returned, We do not offer exchanges, However you are welcome to return an eligible item for a credit note and repurchase the preferred size. Please read WHAT CAN BE RETURNED for return eligibility.
Please note return shipping costs are at the responsibility of the customer.
Any items purchased in our Online Warehouse Sale are final sale and cannot be returned.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at orders@girlandthesun.com
WHAT CAN BE RETURNED?
All items excluding Outlet, Sale category items, jewellery and swimwearcan be returned for a Refund. Permanently marked down sale items can be returned for a Credit Note (e-gift card). Ie. A permanently marked down sale item is a Sale item that does not require a code. All items marked as FINAL SALE or OUTLET will not be accepted back at all, If they are returned the sale will be forfeited or you will have to pay for return shipping. If returned to us within 14 days of dispatch for Australia/New Zealand customers or 30 days of dispatch for international customers.
We do not offer exchanges, You are welcome to return any item and re-purchase your preferred size.
Full Priced Items: Can be returned for a refund or credit note - (If you have used a discount code on a full priced item it will be accepted back for a refund or credit note)
Sale Items: If you purchase an item from the sale section/category on the website it will only be accepted back for a credit note.
Final Sale Items/OUTLET: Are final sale and will not be accepted back.
In order to receive a refund or credit note, your return item must meet the following conditions:
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Australian & International customers will be responsible for shipping and handling charges to return unwanted items, unless the item is faulty, then we will cover the return postage. If the package does not reach us, we will not be able to complete the refund, we would recommend sending it via traceable post.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund or store credit. All claims for faulty styles are assessed on an individual basis. The refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note or refund to place a new order for your preferred items. Credit Notes have no expiry date.
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase.
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, a refund.
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at orders@girlandthesun.com. Upon receiving your request, we will handle this with high priority to arrange the best possible course of action for you.
Returns remain subject to Girl and the Sun’s returns policy.
If you wish to return your item/s, please download and print a copy of our returns form here, and send your items back to us as you would for a normal order. When we receive the item/s and accept your return we will issue a refund or credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
Contact our friendly customer service team at orders@girlandthesun.com – they are only too happy to help!
1/23 Anthony St West End 4101
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